Help/FAQ

Why Should I Buy Promotional Products from Stressball Planet?

    When you deal with Stressball Planet, you are working with an Australian-owned and operated business. Our experienced Sydney-based team has your best interests at heart. Order your bulk stress balls with confidence from your home or office as our streamlined quotation and ordering process takes the stress out of your purchasing experience. Because we buy, sell, and decorate products in bulk, we can pass on great savings to our clients for any event or campaign. Enjoy industry-best service and advice along with fast delivery and affordable merchandise from the team at Stressball Planet today by sending through an online inquiry.

    I Have an Urgent Event or Deadline, Can You Help?

      Absolutely! We have a range of stress balls that we keep locally stocked to ensure we can provide the fastest branding services in Australia. We have select items we can produce for dispatch in 24 hours, as well as express 3-day service items perfect for tight deadlines. Please refer to our fast promotional items category to check out what is available specifically for these last-minute events.

      How Do I Place an Order With Stressball Planet?

      Please call us directly on 1300 858 288 or, if you are outside of Australia, +612 9232 2163. Alternatively, you may click on any inquiry or quote button on our website, or you may send us a direct email. Please include the following details in your email:

      • Desired Item Name
      • Quantity
      • Delivery address and contact details
      • Artwork file for branding on the item
      • A copy of our full Sales Terms and Conditions is available here for your reference.

      What File Formats Do You Require for the Artwork (Logo/Image)?

      We require your artwork in .eps / .ai / .pdf format with vector outlines. Vector graphics files (vector outlines) are images that can be made infinitely large or small without losing quality.

      How Long Does the Artwork Proofing Process Take?

      It takes 24-48 hours for us to process the print proof and invoice for your final approval.

      Will You Price Match?

      Yes, we will price match all current Australian quotes for identical items. How Do We Apply the $50 Voucher to Clients' Orders? We will apply a $50 discount to your first order above $3,000 AUD + GST.

      What is the Turnaround Time for Merch Items?

      For in-stock products, our standard turnaround time is 2 weeks from art approval/payment.

      Will Stressball Planet Deliver Overseas?

      Yes! We service Australia for all the states including New South Wales (NSW), Melbourne (VIC), Canberra (ACT), Queensland (QLD), South Australia (SA), Western Australia (WA), Northern Territory (NT), Tasmania (TAS), and New Zealand. For other countries outside of Australia, please email us to obtain a freight cost or feel free to organise your preferred courier pick up from our warehouses.

      How Do I Pay for My Order?

      Our payment terms are strictly upfront, full invoice payment unless specified. Please speak with a friendly sales consultant to discuss other alternatives if needed. The exception to this being large orders which incur a 50% deposit before and after delivery. COD does not apply to any Australian government departments, government schools, or universities; however, an official purchase order number is required upon order placement.

      What Payment Methods Do You Accept?

      We accept MasterCard, VISA, and AMEX Credit Cards, Direct Bank Deposits, and Cheques. MasterCard, VISA, and American Express payments can be made directly through the Stressball Planet SecurePay portal. All invoices will include a direct link to this portal for your convenience. Merchant's fees may be applicable and can be viewed on the portal.

      If I Pay via Credit Card, Will I Incur a Surcharge?

      Yes, the standard surcharge for VISA / Mastercard is 1.7% and AMEX is 1.925% of the total amount.

      What is Set-Up Fee, and Why Do I Have to Pay a Repeat Fee for Setups on Repeat Orders?

      Set-up fees are not related to artwork design; they cover the production setup process for custom decoration and are standard charges in the industry. Repeat set-up fees cover the machine setup – ink and products for aligning and testing to ensure your branding is correctly applied. For any repeat order within 2 years, the repeat set-up fee is lower than the initial fee. Therefore, you do not have to pay the same full set-up fee again for the same products.

      Do You Offer Discounts or Have Vouchers for Things Like Black Friday / Back to School / EOFY?

      Yes, we have monthly specials as well as seasonal events and discounts. Please look at our website or contact our team to hear about any current promotions.

      Is the Stressball Planet Head Office Located in Sydney, Australia?

      Yes, we are in the heart of Sydney, Australia. However, we have warehouses and offices across the country. Please see our office/showroom details here. ![Warehouse, forklift operator & candy production in Australia]