Return Policy

Stressball Planet Returns Policy

As an Australian company, we are bound by Australian consumer law, including laws affecting returns and refunds. This returns policy exists in addition to your legal rights as an Australian consumer, and in no way supplants or replaces them. 

Accepted Returns

We will accept returns and replace or refund any items that you have ordered if one or more of the following conditions has been met:

• Incorrect order received. The products that are delivered to you differ fundamentally from the products you have ordered -- e.g., incorrect product, incorrect branding.
• Product is faulty, broken, or defective upon arrival. If you receive a defective product, your order will be replaced if stock is available, otherwise it will be refunded.
• Damage incurred in transit. If your product incurs damage during the freight/delivery process, a refund will be claimed on your behalf from our courier service.
• Undersupply of products. If fewer units are delivered than were ordered, alert us within two weeks so that we may supply additional units or refund the difference.

If any of these situations occur, please speak to your friendly sales contact and inform us of the problem as soon as possible. Our staff will assist with the return process and ensure a quick and satisfactory remedy of the situation.

We do not accept returns if:

• Order arrives late. We take great pains to ensure the fastest possible turnaround time for your order. Since our freight is arranged through a third-party courier service, we are unable to take responsibility should delivery be delayed.
• Change of mind. Our stock cannot be reused once it has been custom branded. Therefore, we are unable to accept returns or offer refunds in the event that you should change your mind about your product or design after production has commenced.
• Product is damaged through improper use.If your goods arrive in good condition but are broken through improper use (whether deliberate or accidental), we are unable to accept returns or offer replacement or refund.

For any questions or concerns about our returns policy, please contact us at:

Stressball Planet
Suite 402, Level 4,
56 Clarence St, Sydney NSW 2000
1300 858 288 | sales@stressballplanet.com.au